British American Tobacco appoints Computacenter as UK-wide managed service provider

British American Tobacco has appointed Computacenter as its sole desktop managed services provider for the UK.

The three-year managed services contract replaces two separate supplier agreements, and is expected to help BAT make significant savings on its IT service delivery costs.

Under the agreement, Computacenter will provide a range of services to help manage BAT’s 3,500-plus desktop/laptop estate and file and print servers.

Phil Cook, BAT’s CIO commented: “This project is another important step for our UK organisations in achieving alignment with key global strategies and, in consequence, improving productivity. The choice of Computacenter is the right one for our needs in terms of service fit, quality and ability to deliver significant cost savings”

The UK contract will expand Computacenter’s existing work with BAT, which includes managing the company’s desktop and server infrastructure in one UK location and other European countries.

Scott Haddow, Director for Computacenter, commented: “By working with a single service partner, BAT will be able to ensure standard processes and technologies are deployed across the UK, which will enable consistency of service quality as well as efficiency improvements and consequent financial gains.”

Under the proposed contract, Computacenter will provide a range of services, including technology sourcing, maintenance, installations, and user support from a centralised service desk.

The decision to appoint Computacenter is subject to due diligence and final contract agreement.