Computacenter becomes Sun's Service Partner of the Year

Sun Microsystems™ has named Computacenter 'Service Partner of the Year 2001' at the Sun Partner Awards ceremony.

The award recognises Computacenter's evolution as a leading service provider for Sun, as Simon Walsh, Director of Client Services at Computacenter confirms. "We have grown this business dramatically over the last five years. Our Sun revenues have increased significantly, and our range of services, which follows the Sun Site-based services model, has proved a clear winner with our customers."

The Site-based Services model offers Sun customers a collection of services to help them achieve their support objectives at a manageable cost. Computacenter now offers the full range of Sun services, and all can be used modularly. The highest level of service includes the provision of a Service Delivery Manager (SDM) at the customer's site who works as an integral part of the customer team, identifying potential issues in advance, and ensuring that services are maintained to the highest level.

In addition to its outstanding revenue growth, Computacenter has positive proof of the success of this model through its recent appointment by Cable & Wireless to a Managed Sun Services contract.

Neil Meddick Service Operations Director comments: "As more of our customers look to reduce their onsite costs, Computacenter's partnership with Sun and the significant investment we have made in the 24 x 365 monitoring capability, offered by our Service Operation Centre in Hatfield, should help them to reduce costs whilst increasing the availability of their mission-critical systems."

Steve Raby, UK and Ireland Director of Partner Sales for Sun Microsystems is quick to confirm that the Service Partner award has been hard earned. "Computacenter is seen as our leading partner in services growth. The company is dedicated to developing its Sun Services partnership at all levels of the business, and has built a first-class team of dedicated, highly-skilled services personnel, across both Sun hardware and software technologies. Computacenter's professionalism is reflected in the high level of customer satisfaction throughout 2001."

Mr. Raby believes that the heart of Computacenter's success lies in the quality of the people working with Sun customers. "Computacenter's Service Delivery Managers play an increasing role in helping to refine and develop service and product offerings. They have developed an excellent relationship with the Sun Direct sales force, which views them as trusted advisors. In addition to its award-winning performance in the last twelve months, Computacenter has also added two more accreditations to its already impressive list, those of Authorised Installation Provider (AIP), and Premier Systems Service Provider (PSSP). This makes them one of our must valued, skilled and trusted partners."