Computacenter and BT combine expertise to bring first UK-wide Subscription Computing service to medium sized businesses -

BT and Computacenter today announced the launch of the first UK-wide Subscription Computing service that enables medium sized organisations to minimise the hassle of managing complex new technology and reduce the cost of running their IT systems.

The announcement follows the five-year agreement signed by the two companies earlier this year, in which Computacenter will deliver IT support and services to BT’s internal desktop users. The Subscription Computing service allows the benefits of this partnership to be extended to the UK’s medium sized organisations.

Combining BT’s service and networking capabilities and Computacenter’s expertise in the management of IT infrastructure, medium sized organisations will now be able to gain full advantage from a service that has, until now, only been available to large corporates.

Craig Rowland, managing director, BT SME, said: “Through this world class partnership, we will be able to offer our customers a level of customer support and service exceeding that available from our competitors. Combining BT and Computacenter’s expertise in IT service delivery and strengths in networking, remote management and helpdesk will mean that for the first time, a service aimed to respond to the very specific needs of UK’s medium sized organisations will be successfully provided.”

Mike Norris, chief executive, Computacenter, said: “The Subscription Computing service will ensure that medium sized enterprises have more time to devote to their core business without worrying about IT associated issues or the security of their data. The service is designed to make it easier for organisations to plan and manage their IT budgets whilst also eliminating wastage and duplication in the IT department.”

BT and Computacenter’s Subscription Computing service works on a per seat per month basis and includes three core elements:

Core IT infrastructure: Including provision of cabling and LAN eqiupment, firewalls, desktops, routers, printers, virus protection as well as a fully managed email service.

Comprehensive management: Including proactive monitoring and maintenance of a customer’s core IT infrastructure, ensuring the early identification and immediate resolution of potential problems and maximising uptime for users.

Comprehensive end-user support: Including full management of email, servers, printers and users together with a provision of a telephone helpdesk staffed by experienced IT advisers.