What we do

Our core business and our focus: we don’t do everything for everyone - we do what’s right and we do it well

Working with you, our goal is to remove cost, complexity and barriers to change, using over 25 years’ of practical IT ‘know how’. The foundation of our approach, which we call the Shared Services Factory, is the industrialisation of IT services. This makes everything predictable and repeatable through the use of shared common resources and processes.

All of the services and solutions we offer are based on tried and tested tools, processes and methodologies that have delivered tangible benefits for our customers.

Our business activity falls into the following broad categories.

Manage & Transform
We can take contractual responsibility for the management of our customers’ IT infrastructures, to reduce their costs and improve service levels. We also provide support services such as installation and maintenance of desktops, datacenters and networks, user help-desk support and disaster recovery.
Consult & Change
We provide professional services, including integration and project management expertise, and expert advice across a range of platforms and technologies. We cover all key areas of the IT infrastructure, from desktop to datacenter.
Source & Deploy
We source, configure and deploy hardware and software from a wide portfolio of leading vendors. We also provide procurement consulting, software licence management, technology disposal (through RDC) and asset management services.

Computacenter’s Propositions

The set of propositions Computacenter have continued to develop directly address the 6 Gartner customer drivers detailed below:

Cost Reduction

Computacenter seeks to work with customers to reduce cost through managing costs ("more for less") making capital funds available and providing flexible commercial models.

Continuous Improvement / Innovation

Computacenter works with customers to transform their IT, delivering competitive advantage, revenue growth and excellent customer service.

Access to Skilled Resources

Computacenter provides customers with access to skilled resources to complement the customers own staff and deal with peaks in resource demand.

Growth

Growth / Business Change

Computacenter seeks to support customers with growth and business change challenges through providing skills and technology to assist with change programmes.

Risk Avoidance

Computacenter works with customers to help them manage and mitigate risk through the use of proven and ITIL compliant processes.

Environmentally Conscious

Computacenter takes a transformational approach to Green IT, driving cost reduction and power savings through technology and infrastructure improvements.

Retail Specific Drivers

Retailers need to improve store operations by balancing cost reduction with increased productivity.
Emergence of new customer touch points require better management of customer relationships.
Maximising ability to execute a multi-channel strategy
Understanding how changing retail e-commerce practices and technology can help better serve the customer.
Understanding key trends for Web 2.0 technologies that impact retail operations and the customer experience.
For merchandising, how can retailers better leverage business analytics to grow their businesses.