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Computacenter Germany is one of Germany’s leading providers of IT infrastructure services. The company offers vendor independent services for the entire lifecycle of IT environments. Established in 1984, Computacenter Germany has a staff of approximately 3,500 and generated a turnover of € 1 billion in 2004. We are able to fully understand, and implement our customers’ business requirements. On this basis, we develop and implement customised technological solutions and services to secure the operation of their IT. We quickly and professionally integrate new technologies into our customers’ IT. Our financial strength and market presence offer customers and partners long-term stability and security.

Computacenter supports its customers in the selection and procurement of the best technical solutions and tailored configurations, as well as testing and integration within the enterprise. The services provider also ensures continued, efficient and cost effective performance of IT infrastructures through its range of Managed Services. One of Computacenter's success factors is its closeness to the customer based on its regional coverage. A network of sales and service locations as well as depots ensures an optimum supply process. Computacenter Germany's status as a nation-wide consulting organisation together with the decision competency of the customer-facing staff are critical contributors to the business' success. The core of the company is the central Logistics and Service Centre for commercial products and spare parts (pictured) with its easily accessible location in Kerpen, near Cologne.

IT Market Overview: Germany

The German IT Market has been severely affected by the overall poor state of the German economy in recent times.  Although Germany has the largest economy in Western Europe, Germany's GDP has been flat for the past few years, thereby stalling investment in IT by many corporate and government organisations.

The German IT market has continued to experience low-margin price wars as the fall in the value of the US Dollar causes product prices to drop.  It is, however, a very mature market which is showing some signs of a gradual turnaround.

Click here to visit the Computacenter Germany website...

Germany Map
Computacenter Germany Branch Locations Blue Bullet
Computacenter Germany Head Office, Kerpen Computacenter Germany Logistics Centre in Kerpen
Left: Computacenter's German Head Office, Kerpen, Right: Computacenter's central logistics Centre, Kerpen
Technology Sourcing

Customer Name: Dresdner Bank

Business Description: Banking

Business Challenge: Sourcing, installation and start-up of 2,500 PCS, 3,000 screens, 150 printers as well as numerous peripheral devices.

Solution: Computacenter sourced technology from several different vendors through their logistics centre in Kerpen.  The software image given by the customer was installed automatically in the Kerpen configuration centre and on the evening of each installation the hardware was supplied to the office in Frankfurt by Computacenter.

Services Delivered: Technology Sourcing, configuration, delivery, installation.

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Infrastructure Integration

Customer Name: AMB Generali

Business Description: Insurance

Business Challenge: Rollout 18,000 laptops in 8 weeks across 95 locations.

Solution: Computacenter is well prepared for large-scale projects of this kind with its purpose built configuration and logistics centre in Kerpen.

The project was run by Computacenter's project mangers from start to finish. Due to the time constraints, the rollout had to be efficient, therefore Computacenter completed a detailed test run with 400 devices at their configuration centre in Kerpen.  The rollout was completed on time and delivered a cost saving of 20% to AMB by standardising their IT infrastructure.
Services Delivered: Technology sourcing, configuration, project management, installation.

Click here to read the full case study...

Managed Services

Customer Name: German Stock Exchange

Business Description: Financial Services

Business Challenge: Desktop Managed Services across multiple countries for several thousand users.

Solution: The four year contract covers world-wide user helpdesk, second level support, removals and maintenance. These are provided by more than 45 on-site support staff.

Services Delivered: Desktop Managed Services, Maintenance.

Click here to read the full case study...

 
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