Business challenge
Ensure
customer satisfaction and loyalty is not undermined as a
result of poor engineering services
The solution
Implement
a real-time wireless workforce management solution that will
improve the efficiency of the company’s engineering
field force
Business benefits
NTL
now complete 25% more calls with the same resources
Services
Services
Planning and design Installation Configuration Fulfilment
Managed availability
Increasing workforce mobility can bring a range of benefits from improved flexibility and customer service to reduced costs and enhanced flexibility. Reaping the rewards of mobility, however, can require a significant change not only to an organisation’s technology and business processes, but also its culture. When ntl embarked on the development of a pioneering workforce management solution for its 2,000+ engineers, it turned to Computacenter to help roll-out the new IT infrastructure and wireless connectivity. As a result of the project, ntl and its engineers can now communicate in real-time, which means there are less wasted visits to customers and greater flexibility for scheduling call-outs. The efficiency gains are such that the cable and communications giant can now complete 25% more calls with the same resources. The roll-out has also helped to cut overheads and management costs. |
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Failure
to safeguard network availability could threaten core production processes.
Our
audio-visual division offers a highly focused and specialist requisition & management
service, that delivers the very best in AV presentation systems.
At Computacenter we can fulfil all of your consumables requirements. We manage small orders through to a large-scale, fully managed consumables service, with most orders delivered on a next-day service.