Business challenge
Ensure
customer satisfaction and loyalty is not undermined as a
result of poor engineering services
The solution
Implement
a real-time wireless workforce management solution that will
improve the efficiency of the company’s engineering
field force
Business benefits
NTL
now complete 25% more calls with the same resources
Services
Services
Planning and design Installation Configuration Fulfilment
Managed availability
Increasing workforce mobility can bring a range of benefits from improved flexibility and customer service to reduced costs and enhanced flexibility. Reaping the rewards of mobility, however, can require a significant change not only to an organisation’s technology and business processes, but also its culture. When ntl embarked on the development of a pioneering workforce management solution for its 2,000+ engineers, it turned to Computacenter to help roll-out the new IT infrastructure and wireless connectivity. As a result of the project, ntl and its engineers can now communicate in real-time, which means there are less wasted visits to customers and greater flexibility for scheduling call-outs. The efficiency gains are such that the cable and communications giant can now complete 25% more calls with the same resources. The roll-out has also helped to cut overheads and management costs. |
With the help of Computacenter and the rollout of a pioneering workforce management solution, NTL has improved the efficiency of its engineers, reduced overheads and improved customer service.
European legislation means that businesses need to take even greater care when disposing of redundant IT equipment.
Our
audio-visual division offers a highly focused and specialist requisition & management
service, that delivers the very best in AV presentation systems.
At Computacenter we can fulfil all of your consumables requirements. We manage small orders through to a large-scale, fully managed consumables service, with most orders delivered on a next-day service.