Computacenter

Desktop efficiency takes off at BAA

BAA
Business challenge
Ensure BAA exploits IT to adds maximum value to the travelling experience and profitability of the company, while also reducing operational costs
The solution
Consolidate existing desktop supplier agreements into a single end-to-end managed services contract, and roll-out new infrastructure
Results
Cost savings in excess of £2.4 million, and increased flexibility
Key Services
Planning and design
Installation
Request and change management
Incident and problem management
Maintenance
Fulfilment
The drive to do more for less when it comes to IT systems and services is a uniting factor for organisations operating in today’s cost-focused environment. As a result, an increasing number of organisations are embracing the managed services model rather than traditional outsourcing or in-house service delivery.

BAA opted for the managed services route when it realised it could make savings and efficiencies by consolidating its existing contracts with a single supplier. As a result of its seven-year contract with Computacenter and a new desktop infrastructure, BAA will be able to make savings in excess of £2.4 million over the next couple of years.

It will also be able to improve the flexibility and mobility of its staff, which will help the company address issues, such as airport congestion and crowded offices.