Business challenge
Ensure user productivity is not impacted by poor desktop maintenance
The solution
Sign up to an end-to-end desktop maintenance contract that offers ongoing cost savings
Results
Improved service levels and fix rates
Significant reduction in maintenance costs Simplified supplier management Key Services
Product supply
Redeployment and disposal Maintenance Reliance on desktops for access to core applications and systems means that hardware availability has become a key concern for corporate IT departments. To ensure it could provide users with a responsive and cost-effective service, Arcadia Group consolidated its desktop maintenance contracts into a single end-to-end agreement with Computacenter. The agreement covers a range of services, such as configuration, asset disposal and hardware installation, across Arcadia’s 3,000 desktops as well as some of its printer and server estate. The seven-year partnership with Computacenter has not only enabled Arcadia to dramatically reduce its IT operational costs, but also free up internal IT resources and achieve consistent service delivery. |
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Failure
to safeguard network availability could threaten core production processes.
Our
audio-visual division offers a highly focused and specialist requisition & management
service, that delivers the very best in AV presentation systems.
At Computacenter we can fulfil all of your consumables requirements. We manage small orders through to a large-scale, fully managed consumables service, with most orders delivered on a next-day service.