TDG
Business challenge
A European provider of logistics and supply chain services, TDG’s solutions
are underpinned by the use of technology. By using IT for activities such as
inventory management, transport optimisation and asset tracking, TDG is
able to successfully manage critical operations on behalf of its clients.
Hence, the IT infrastructure is critical for TDG to retain competitive
advantage in a demanding market. With its existing IT helpdesk unable to
provide users with a quick response to problems, the company needed to
find a more effective support services model.
Computacenter solution
TDG partnered with IT services and solutions provider Computacenter as part
of a selective outsourcing contract. Computacenter is responsible for first and
second line support for all TDG’s standard Microsoft and Citrix applications
via a central service desk. To reduce the number of calls dealt with by the
service desk, the companies initiated an incident reduction programme.
Results
TDG has reduced service desk calls by nearly 50 per cent, which significantly
cuts costs. Staff productivity is improved as problems that are reported via
the service desk are dealt with more quickly, minimising downtime. By
partnering with Computacenter, TDG is able to focus on its core business of
delivering efficient supply chain, warehousing and logistics services.
TDG safeguards staff productivity and reduces the costs of IT infrastructure services
Find out how our Green IT Advisory Service can help you achieve a more environmentally sustainable IT future
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