News and information company Reuters has selected Computacenter Services as its new IT partner to facilitate an improvement programme designed to increase service levels and control costs.
The four-year contract will support Reuters’ systems and customers in the UK. A comprehensive set of IT infrastructure support services are being provided, including: service management, despatch desk, supply chain logistics, incident, move & change management and decommissioning.
Beat Goehring, head of PSG UK at Reuters, commented: “By working with Computacenter Services, we will be able to improve both the quality and effectiveness of the overall service. The partnership will facilitate innovation throughout the contract term and will play a significant part in delivering continued great service to our customers.”
Using Computacenter Services’ unique Shared Services Factory and its Technical Resource Group of skilled engineers, Reuters will be able to take advantage of a range of industry best practice methodologies to optimise service delivery. Simon Walsh, managing director of Services at Computacenter, commented: “The partnership will give Reuters access to an extensive pool of technical resources and proven processes, which will enable the company to deliver greater IT flexibility and scalability. Computacenter Services is committed to a number of transformational initiatives over the contract term, which will improve efficiencies and the end-to-end customer experience.”
Goehring added: “Computacenter Services has a good ‘fit’ with our customers and a proven track record in TUPE and retaining transferred staff. We are confident that it will be able to provide impacted staff with enhanced career prospects, which was a key factor in our decision to partner with Computacenter Services.”
