Under a new contract with BT, Computacenter will take responsibility for fulfilment, support and related services for the company’s 112,000 desktops worldwide. Financial savings are a key component of the agreement, with Computacenter Services committing to year-on-year cost reductions. This will be achieved in part by Computacenter Services buying back most of the current BT desktop/laptop estate and providing BT with a single monthly charge for products and services. This innovative approach will enhance the client experience through the provision of a managed technology refresh programme.
Meryl Bushell, chief procurement officer at BT, said: “In reaching this decision we considered four key factors. These were the ability to support BT’s expanding global footprint and enhance the desktop support experience for our employees, whilst keeping costs competitive and ensuring that our partner has a good track record in managing the people implications associated with managing a change of this nature. Computacenter was rated very highly in all of these elements and we look forward to building upon our successful track record of working together.”
BT Group will also benefit from Computacenter Services’ Shared Services Factory (SSF) operating model. Designed to remove complexity, ensure best practice and embed quality improvement, the SSF captures key elements of the most successful projects and uses them to create a flexible set of standards that can be applied consistently across future initiatives.
The BT contract is the largest services contract negotiated by Computacenter to date. Increasingly, Computacenter provides technology and services to mid-sized organisations, as well as to large enterprises such as BT.
Mike Norris, chief executive of Computacenter, commented: “This contract demonstrates our ability to deliver end-to-end contracted services to our customers, who are increasingly looking to Computacenter for an internationally managed approach.”
