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Computacenter offers a comprehensive range of Managed Services based on ITIL service management principles.
Services Out-Tasking
Computacenter can manage over thirty different ICT services for
you, individually or jointly. Four of Computacenter's most popular
Managed Services :
Request Management
Request Management is the art of delivering a planned, repetitive
change in a controlled manner. This includes installations, moves,
additions and other changes to a user's PC or other ICT related
equipment.
Computacenter helps the customer by re-engineering the request
processes, managing all parties
involved, implementing, monitoring and delivering service levels.
This, as with other Managed Services, can be provided
on a fixed cost per request or cost per seat basis.
Incident Management
Incident Management consists in managing the un-planned events
in the ICT environment.
Computacenter can deliver this service via a multi-lingual on-site
or off-site Help Desk and a deskside support team.
Computacenter's Incident Management service is not only about providing
a short-term fix to the
customer.
Computacenter's Incident Management service also includes Probleme
Management, long-term
service improvement through analyzing the root cause of incidents,
suggesting and implementing improvements. As with Request Management,
performance is measured against the committed Service Level Agreements
and customer satisfaction studies.
Asset Management
The increasing complexity and the accelerating changes of today's
ICT environment makes it more important than ever to track ICT
assets.
Computacenter works with its customers to manage and control this
fast changing environment.
Accurate software licensing, reduced PC to user numbers, faster
fixes, projects based on accurate information without the need
for audit, all drive down the total cost of ownership and reduce
risk. Additionally Computacenter can help you to manage maintenance
and leasing contracts and maintain
accurate financial records relating to your assets.
Procurement Management
The wider the range of ICT products, the harder to obtain competitive
pricing and fast delivery. With twenty years experience, Computacenter
has a sound understanding of the whole procurement process, from
purchase order to installation.
A market leading eProcurement tool, Portfolio Management, Build
Management and License Management are all examples of Computacenter
services, related to Procurement Management, that drive down costs
and time-to-desk.
Onsite Supplemental Staffing
Even with the best planning customers can find themselves short
of resources to deliver a service or project. Where short-term
qualified resources are needed, Computacenter provides the right
people with the right skill-set to do the job. The customer keeps
full control and responsibility for the service while Computacenter
delivers hard to find resources even at short notice.
Business Benefits
- Customers can focus on their competitive advantages and optimize
the business value of their
ICT environment
- Single point of responsibility
- Strong Service Management Toolsuite
- Cost visibility and control
Key Success Factors
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