Our Managed Services help ease the burden, enabling you to access new and specialist skills to improve service levels whilst driving down cost.
Computacenter offers a comprehensive portfolio of services designed to meet selective outsourcing needs, with a strong focus on the distributed IT infrastructure environment. Our Managed Services propositions minimize the management burden of running IT infrastructure and help you to align the IT function with the business.
Using proven practice, tools and methodologies, our flexible approach will allow you to provide reliable and consistent support to the business. This will allow you to increase the value of IT whilst reducing your cost.
- Service Desk
Our service desk can provide incident, request, problem, change and configuration management, all designed to support your individual service levels.
- Deskside Support
We can manage all deskside activities including installs, moves and changes (IMAC), recycling and asset disposal.
- Product Portfolio Management
We can evaluate and select equipment based on your requirements, existing infrastructure and applications. We canoffer a highly efficient e-procurement service based on our multi-vendor Computacenter Connect platform.
- Asset Management
We can capture and identify asset information to reduce the time and effort required to resolve an incident and to identify the root cause.
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Key Facts
- We support over 700,000 endusers across Europe
- We have 400 staff based in shared service centres supporting 120,000 users, handling 2,000,000 incidents p/a in 11 different languages
- 98% of our service management team are trained and qualified in ITIL
- Over 2,000 staff have transferred from customers and competitors under TUPE regulations
- 2,300 field / site based technical resources
Why Computacenter?
- Proven track record in delivering value for money
Our services have been independently benchmarked to ensure they remain competitively priced in the industry. In addition, we can contractually commit to providing year-on-year cost savings to optimize the return on your ITinvestment.
- Unrivalled industry expertise and experience
Many of Europe's leading organizations choose to outsource responsibility for specific areas of their IT service delivery to Computacenter.
- Continuous improvement based on innovation
We proactively apply our broad range of skills, expertise and the latest technology solutions to deliver continuous improvement. Activity is focused on delivering more value back to your business, whether through increasing operational efficiency,applying new technology innovations, or expanding the use of IT Infrastructure Library (ITIL) based best practices and service management tools.
- Flexible and adaptable
Our managed services have been developed with flexibility in mind, in order to reduce the risks to your organization. We will provide you with commercial terms to suit your current and future business needs, with the ability to scale our services up or down, according to changing circumstances.