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SWIFT the leading provider of secure global financial
messaging services, has signed a global service level contract
with Computacenter to support its internal desktop IT environment.
The agreement is for Asset Management, Request Management and Helpdesk
services, providing coverage 24 hours a day for 1,800 end-users
in Europe, Asia Pacific and the USA.
The three-year contract will see Computacenter provide a single
point of contact for all hardware and software-related support
services for SWIFT's desktop environment. The successful transition
to the new service was delivered by a team of Computacenter Business
Take On specialists implementing highly advanced desktop management
best practices in a controlled and structured manner. The service,
which went live on March 1, 2001, is led by Mark Harris who was
appointed dedicated Service Manager with global responsibility
for Service Levels and Customer Satisfaction. He brings with him
a wealth of experience in Computacenter Service Management at major
European customers.
Philippe Cornette, Head of Workplace Technology at SWIFT, feels "Our
agreement with Computacenter is a move away from SWIFT's traditional
resourcing arrangements. With the service level agreements that
Computacenter offers, we're able to provide the same level of service
globally to all of our internal customers."
Mark Harris, Service Manager for Computacenter at SWIFT comments, "Combining
the wide range of capabilities in our local Belgium team, with
proven best practices and processes built by Computacenter Group
during 10 years of Managed Services activity, we are confident
that we can meet the demands of the SWIFT end-user community."
Ulla Franz, General Manager for Computacenter in Belgium and Luxembourg
agrees and adds, "As a recent entrant into the Belgium market,
we are delighted about the opportunity of serving SWIFT We are
striving to deliver best in class service, just as SWIFT is offering
world-class operations to their customers in the International
financial community."
About SWIFT
SWIFT is the industry-owned cooperative supplying secure messaging services
and interface software to 7,000 financial institutions in 192 countries.
SWIFT carried over 1.2 billion messages in 2000. The average daily value
of payment messages on SWIFT is estimated to be above USD 5 trillion. SWIFT
provides messaging services to banks, broker/dealers and investment managers,
as well as to market infrastructures in payments, treasury, securities and
trade. These services help customers reduce costs, improve automation and
manage risk.
For more information about SWIFT please refer to our website: www.swift.com.
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