Job vacancy: All-round Support Engineer (M/F)

This is your opportunity to join a young sparkling team where imagination, exchange of knowledge and openness of spirit are present, and if you want to show your initiative, your professional and personal capabilities in a dynamic working environment, here is your to be part of a growing IT services company, with a competitive compensation package, and guided career development opportunities.

Job Description

Computacenter Belgium is experiencing an explosive growth and therefore are we looking for an All-round Support Engineer.

The responsibilities of this All-round Support Engineer includes:

You will be the primary point of contact to the customer base for supporting existing solutions.
You will take first level calls for both Infrastructure and Applications for customers around the world (making strong English and French mandatory)... Knowing that the majority of calls are Infrastructure, we are focusing on skills, but also need to look for applications aptitude and interest.
You will develop the Customer Service model: how optimize the customer service and increase overall service levels.
The team member will triage calls, address the ones that can be addressed in a short period of time and then escalate appropriately.
When time permits, the team member will work longer and go technically deeper to resolve the problem to help protect more senior staff from project work interruption.
You will have past experiences and desired career path focus on customer care, service communication and training.

Desired Skills & Experience:

Technical Skills:
- In general good knowledge of Desktop and Laptop Hardware
- Microsoft Operating System and Office
- Basic Networking/Server administration
- Good customer service traits
- Ability to provide users trainings and manuals redaction
- Experience supporting and doing basic level troubleshooting on an ERP application would be an asset.
Other Skills:
- Communicative and customer/service oriented
- Excellent interpersonal skills
- Analytical, process oriented (ITIL)
- Ability to work with all levels of personnel
- Ability to work with minimal supervision on daily tasks and project work is definitely a plus.
- Very good communication skills, both verbal and written in French, Dutch AND English
- Two years of IT technology experience in networking, telecommunications, or technical support may be substituted for each year of college not completed.

We offer

Computacenter is offering you an entry into a growing IT services company, with a competitive compensation package, and guided career development opportunities.

For more info please call Ellen Luckx at 02 704 94 64

If you meet the above criteria, we welcome you to send us a detailed resume to: ellen_luckx@computacenter.com

Upon analysis of your c.v. we evaluate whether you meet the requirements of the function. If so we invite you for an interview, during which interview we give you all the details on the project and tell you about the opportunities Computacenter can offer.

Additional Information:

Computacenter is Europe’s leading independent provider of IT infrastructure services. We can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf. At every stage we make our customers’ businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate clients are served by offices across the Benelux countries, UK, Germany, France, Spain and South Africa. We also serve our customers’ global requirements through our extensive partner network.