Job vacancy: Junior & Senior Helpdesk First Line Analyst

Computacenter is Europe's leading independent provider of IT infrastructure services. To help our customers maximise the value of IT to their businesses, we offer services at every stage of infrastructure investment.

We can advise customers on their IT strategy implement the most appropriate technology from a wide range of leading vendors and manage elements of their technology infrastructures on their behalf. At every stage we help them minimise the cost and maximise the business value of their IT expenditure.

Our corporate and government clients are served by a network of branch offices across the UK, Germany, France, Belgium, Luxembourg and the Netherlands, and through our international partners, at locations across the globe.

We are currently looking at hiring a Helpdesk First Line Analyst

Description

Within an on-site customer helpdesk service, you will provide centralized advice and support to users of IT applications in line with contractual Service Level Agreements (SLA).

You will work within an agreed Helpdesk shift pattern, supporting users in different countries.

We expect you to deliver outstanding customer service by understanding users' IT and business needs.

Skills & requirements

Good command of English (spoken/written) is key. French and Dutch or any other language skills are an asset.
Understanding of corporate IT environment and their services to end users
Good knowledge of PC platform and Microsoft environment
Positive, enthusiastic and supportive individual, both of corporate / client objectives and of team members
High levels of personal responsibility and problem ownership
Ideally 12-18 months experience in a technical support environment; previous customer service experience.

What we offer you

An entry into a growing IT services company, with a competitive compensation package, and guided career development opportunities.

We are an equal opportunity employer.

Interested in this position?
Please send your cv and motivation letter to jurgen_strijkers@computacenter.com
Visit our website at www.computacenter.be