Computacenter is Europe’s leading independent provider of IT infrastructure services. To help our customers maximise the value of IT to their businesses, we offer services at every stage of infrastructure investment.
We can advise customers on their IT strategy implement the most appropriate technology from a wide range of leading vendors and manage elements of their technology infrastructures on their behalf. At every stage we help them minimise the cost and maximise the business value of their IT expenditure.
Our corporate and government clients are served by a network of branch offices across the UK, Germany, France, Belgium, Luxembourg and the Netherlands, and through our international partners, at locations across the globe.
We are currently looking at hiring a Support Engineer – Desk Side Engineer
Description
- Respond to hardware and software service calls and ensure SLA targets are achieved
- Based on standard installation documents, being able to install desktop operating systems, load images on a pc, install software applications (like Office,...) , install and configure peripherals (printers, PDA, ...)
- Perform troubleshooting on desktop and laptop level
- Adhere to escalation procedures
- Assist with technical escalations for other team members
- Contribute to and use the sites procedure file
- Ensure that all hardware calls are logged/administered in helpdesk ticketing system
- Ensure accurate completion of all incident records and associated paperwork
- Adhere to Computacenter and customer Health & Safety policies
- Assist with Spares Management
Skills
Essential:
- A broad technical knowledge of PC’s/peripherals and their architecture
- Good working knowledge of current software packages
- Good working knowledge of operating system
- Accredited in relevant manufacturers hardware qualification
- Good understanding of IT infrastructure
- Ability to work on own initiative, address and resolve problems in a pressurised environment.
- Ability to diagnose faults in the hardware/software/operating systems used by the customer
- Excellent organisational skills, able to take a methodical approach to service issues
- Contributes to, supports and works within the team
- Excellent communication and interpersonal skills
- Good keyboard skills
- Good team player
- Logical approach
- Able to work under pressure
- Good customer skills
Desirable:
- Commercial awareness
- A software technical qualifications
What we offer you
An entry into a growing IT services company, with a competitive compensation package, and guided career development opportunities.
We are an equal opportunity employer.
Interested in this position?
Please call Robin Maes at 00 32 2 704 95 54 or Daan Van Den Storm at 00 32 2 704 95 50.
You can send your cv to beneluxcareers@computacenter.com