Computacenter is a leading European independent IT services provider. To help our customers maximize the value of IT to their businesses, we offer services at every stage of IT investment
Our services capability enables us to offer a true end-to-end approach from advising our customers on their IT strategy, implementing appropriate technology solutions and managing elements of the IT infrastructure.
If you want to join a young team where imagination, exchange of knowledge and openness of spirit are present, and if you want to show your initiative, your professional and personal capabilities in a dynamic working environment, here is your opportunity so join us.
Computacenter is a large European provider of distributed information technology and related services. We help our customers with the choice of technology, its procurement, tailored configuration, testing and integration within the enterprise. We then ensure continued efficient, cost effective performance through our range of operational managment services, which are based on ITIL approach. Computacenter employs more than 10.000 people in Europe.
We are currently looking at hiring a Support Engineer ‘native Swedish/Danish’.
Responsibility:
The Support Engineer will be the contact for the support of the IT infrastructure and applications, he/she will ensure timely and correct support and will build up a strong customer relationship with the users.
Your primary responsibilities will be:
- To analyse functional issues encountered by end-users and solve them in line with Service Levels Agreements.
- To respond to users requests on system functionalities, system status, down time, procedures, installations, set-up, error messages and general services.
- To build up and consolidate a strong relationship with users, focusing on the highest level of customer satisfaction by working pro-actively on problem follow up.
- To relay requests outside the scope of team competencies to appropriate groups for assistance and ensure timely follow-up.
- To coordinate new customer implementation and modifications affecting existing customers.
- To process ad-hoc end user maintenance database updates according to procedures and schedules.
Requirements:
- You have a sound knowledge of Swedish or Danish and English
- High school degree with some of experience as a PC Support Specialist.
- Good knowledge of PC hardware and software is mandatory
- Customer-minded Strong listening and analytical skills Pro-active and autonomous Team player Positive-minded Multicultural approach
- Working knowledge of network equipment would be an added advantage, though not a pre-requisite as training would be provided
Technical basic knowledge :
- Ms Windows 2000 and XP
- Ms Office
- Lotus Notes
Added advantage is knowledge of :
What we offer you
Computacenter is offering you an entry into a growing IT services company, with a competitive compensation package, and guided career development opportunities.
For more info please call Robin Maes, +32 (0)2/704.95.54
If you meet the above criteria, we welcome you to write in giving a detailed resume to robin_maes@computacenter.com
Visit us at www.computacenter.be