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This is your opportunity to join a young sparkling team where imagination, exchange of knowledge and openness of spirit are present, and if you want to show your initiative, your professional and personal capabilities in a dynamic working environment, here is your to be part of a growing IT services company, with a competitive compensation package, and guided career development opportunities.
Job Description:
Computacenter Belgium is experiencing an explosive growth and therefore are we looking for an experienced Support Engineer ‘native Swedish/Danish’.
The Support Engineer will be the contact for the support of the IT infrastructure and applications, he/she will ensure timely and correct support and will build up a strong customer relationship with the users.
Your primary responsibilities will be:
- To analyse functional issues encountered by end-users and solve them in line with Service Levels Agreements.
- To respond to users requests on system functionalities, system status, down time, procedures, installations, set-up, error messages and general services.
- To build up and consolidate a strong relationship with users, focusing on the highest level of customer satisfaction by working pro-actively on problem follow up.
- To relay requests outside the scope of team competencies to appropriate groups for assistance and ensure timely follow-up.
- To coordinate new customer implementation and modifications affecting existing customers.
- To process ad-hoc end user maintenance database updates according to procedures and schedules.
Your Profile:
- You have a sound knowledge of Swedish or Danish and English
- High school degree with some of experience as a PC Support Specialist.
- Good knowledge of PC hardware and software is mandatory
- Customer-minded Strong listening and analytical skills Pro-active and autonomous Team player Positive-minded Multicultural approach
- Working knowledge of network equipment would be an added advantage, though not a pre-requisite as training would be provided
Technical basic knowledge :
- Ms Windows 2000 and XP
- Ms Office
- Lotus Notes
Added advantage is knowledge of :
What we offer you:
Computacenter is offering you an entry into a growing IT services company, with a competitive compensation package, and guided career development opportunities.
For more info please call Robin Maes, +32 (0)2/704.95.54
If you meet the above criteria, we welcome you to write in giving a detailed resume to robin_maes@computacenter.com
www.computacenter.be
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