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Computacenter is Europe’s leading independent provider of IT infrastructure services. To help our customers maximise the value of IT to their businesses, we offer services at every stage of infrastructure investment.
We can advise customers on their IT strategy implement the most appropriate technology from a wide range of leading vendors and manage elements of their technology infrastructures on their behalf. At every stage we help them minimise the cost and maximise the business value of their IT expenditure.
Our corporate and government clients are served by a network of branch offices across the UK, Germany, France, Austria, Luxembourg and Belgium and, through our international partners, at locations across the globe.
Support engineer (DESK SIDE ENGINEER)
Description:
Respond to hardware and software service calls and ensure SLA targets are achieved
Based on standard installation documents, being able to install desktop operating systems, load images on a pc, install software applications (like Office,...) , install and configure pheripherals (printers, PDA, ...)
Perform troubleshooting on desktop and laptop level
Adhere to escalation procedures
Assist with technical escalations for other team members
Contribute to and use the sites procedure file
Ensure that all hardware calls are logged/administered in helpdesk ticketing system
Ensure accurate completion of all incident records and associated paperwork
Adhere to Computacenter and customer Health & Safety policies
Assist with Spares Management
Knowledge & Key Skills
Essential:
A broad technical knowledge of PC’s/peripherals and their architecture
Good working knowledge of current software packages
Good working knowledge of operating system
Accredited in relevant manufacturers hardware qualification
Good understanding of IT infrastructure
Ability to work on own initiative, address and resolve problems in a pressurised environment.
Ability to diagnose faults in the hardware/software/operating systems used by the customer
Excellent organisational skills, able to take a methodical approach to service issues
Contributes to, supports and works within the team
Excellent communication and interpersonal skills
Good keyboard skills
Good team player
Logical approach
Able to work under pressure
Good customer skills
Desirable:
Commercial awareness
A software technical qualifications, i.e. MCP, MCSE, CNA, CNE
Manufacturer accreditations
What we offer you:
An entry into a growing IT services company, with a competitive compensation package, and guided career development opportunities.
We are an equal opportunity employer.
For more info please call Robin Maes (02 704 95 54) or Daan Van Den Storm (02 704 95 50).
You can send your cv to beneluxcareers@computacenter.com
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