Global Service Desk

World-Class Support

Global Service Desk

We right-size end user support to deliver the best fit and best value

At Computacenter, we know how to put users at the centre of IT support and how to put IT support at the centre of the business. By delivering more responsive IT support, organisations can maximise productivity, drive growth and accelerate business transformation. Computacenter supports around 1.2 million users worldwide from its Global Service Desk. Our goal is to provide not only a faster response to users but also a smarter response.

Why Computacenter?

​640,000 incidents and requests managed every month, 8 million emails and calls handled per year.


Our credentials

We excel at delivering end-to-end user support, both locally and globally. Our services span 80-plus countries and 27 native languages. All our services are ITIL-aligned and include incident, problem, request and major incident management. With a comprehensive remote desktop support operation, we provide fast fixes at both the first and second line. By combining skilled people with industrialised tools and processes, Computacenter’s Global Service Desk helps make IT support more predictable, repeatable and affordable.

Founded on a ‘shift-left’ principle, our PASS12T methodology drives down service costs and complexity through automation, self-service and prevention.With multiple shared service desk facilities, we offer a choice of onshore, nearshore and offshore models, which helps organisations balance costs with service levels.


ELSEWHERE IN COMPUTACENTER

Platforms

Platforms

Selecting the best Operating System (OS) for your organisation is a...

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​Virtual Reality

​Virtual Reality

Understanding the reality of a virtual desktop environment

​Virtual Reality
End User Cloud

End User Cloud

At Computacenter, we help organisations make the most of their...

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