Digital workplace transformation

The Munich Re Example

Digital workplace transformation

The workplace as the core element of a successful digitisation strategy

Many corporate executives do not feel they are able keep pace with growing demands for business agility, continuing innovation and customer service expectations to enable them to compete digitally. They may be right because organisations need more than sporadic digital showcase projects to survive in times of disruptive market changes.

Organisations must be willing to change fundamentally in order to successfully implement digital transformation. This change begins at the workplace, because in environments that are increasingly characterised by knowledge work, how individual employees perform is crucial to business success. Improvements can only be achieved if the employees’ working environments are adapted to their respective roles and the corresponding requirements. Equipping employees with new mobile devices or collaboration tools alone is no longer enough.

A new white paper entitled “Digital Workplace Management & Transformation” by the market analysis and consulting firm Pierre Audoin Consultants (PAC) shows how a Digital Workplace can be implemented as a holistic design and service concept based on the example of Munich Re underpinned by Digital Me from Computacenter.



Focus is on needs of employees

Munich Re, one of the world’s leading reinsurance companies with approximately 12,000 employees in more than 50 countries, launched a cross-company project called “Next Generation Workplace” in 2012, which initially created the technological basis for a global workplace infrastructure. 

“We wanted to make a clear break with one-size-fits-all, with its uniform IT equipment for each employee. The modernization was to lay the groundwork for implementation of user-centric concepts. During this first phase, we also began to allow various terminal device types and laptop and desktop versions and to support BYOD.“

Dr. Dirk Heiss, Global Infrastructure Services Officer at Munich Re

When it comes to the conceptual design and implementation of this new delivery model, Munich Re is working closely with Computacenter, as they did during the first phase of the project. 

“Our primary goal in the transformation and management of workplaces is to increase end-user satisfaction in the course of holistic optimization. This can only be achieved if we hand the business requirements over to a partner who assumes end-to-end responsibility instead of simply acting as an extended workbench for Munich Re. The partner should independently develop the workplace concept further and ensure its practical implementation with all associated deployment, integration, operation, and support services“

Dr. Dirk Heiss, Global Infrastructure Services Officer at Munich Re

“As a service provider, Computacenter has a very good understanding of role-based equipment and operation for employees and, in Digital Me, has also developed a strategy for practically implementing such approaches“

Dr. Dirk Heiss, Global Infrastructure Services Officer at Munich Re

Computacenter’s expert support includes the provision of client components and support for them, but also the provision of backend features such as e-mail, Skype and SharePoint as part of Office 365. 

The complete white paper and the case study on Munich Re are available here to download


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