Selling Sun Support – Service plans

As Sun’s number one technology Integrator Computacenter are ideally placed to deliver Sun Support Services. Customers can choose 4 service plans that best fit their needs. Administering and managing multiple support contracts can be increasingly costly, complex and onerous for customers. Computacenter’s multi-vendor capabilities mean we can provide a single point of management for all your system support needs. Computacenter can ensure the right contracts are in place to meet your service level requirements.

With four service plans to choose from you can ensure the best plan fits your requirements

Platinum Service Plan
Demands maximum system availability, this plan focuses on failure prevention, rapid recovery and technical services planning

Gold Service Plan
Needs high availability for key business systems, this plan combines proactive services to help avoid downtime with rapid response to technical issues

Silver Service Plan
Take advantage of Industry leading UNIX expertise to support Sun’s hardware, software and networking products

Bronze Service Plan
Runs non-critical computing environments and for self-sufficient customers that have their own in-house expertise