| At
Computacenter’s ‘Adopting
Service Values Seminar 2003’ in
London, a solid line-up of speakers
from all areas of the industry explained
why it was vital for organisations
to champion best-practice IT service
management (ITSM).
At the start of the day, very few of
the audience understood the concept of
ITSM, but by the end, there was general
agreement that the day had been a valuable
use of their time. “Too often,
suppliers use this type of event to try
to baffle, scare or hoodwink you into
adopting some new standard or technology,
said one delegate. “It’s
refreshing to hear some honest opinions
and feel you’ve actually learnt
something of value.“
|
