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“The first
thing to do is examine users’ current
work patterns”
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Once your organisation has made
the decision to enable staff to work
remotely, the IT department faces a
number of distinct challenges. To start
with, remote workers come in a number
of shapes and sizes, from the traditional ‘road
warriors’, to occasional teleworkers,
to field engineers, to the still small
but growing number of employees who
work primarily from home and need reliable,
fast, secure, always-on access to central
company systems and support. It is
undoubtedly this last group that presents
the biggest challenge for IT but the
company of the future is likely to
have a mix of some or all of these
types of remote worker, plus traditional
office-based staff.
With the remote-working field in its
infancy, and the many issues – from
security to support - that this method
of working raises, it is crucial to work
with technology and service providers
that already have experience in this
area.
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