briefing 46

The arguments for outsourcing have been long-rehearsed and yet the implementation has often left something to be desired. One concern many companies have – and quite rightly – is whether the organisation providing the outsourcing services has the skills and, above all, the infrastructure to handle the task.

Looking into outsourcing?
Choosing the right partner
When outsourcing business processes, you need a service supplier that understands your needs and your business culture
Choosing the right partner
Driving up service quality
If best practice in IT service management is your concern, it’s time to check out the IT Infrastructure Library
Driving up service quality
Key Players
Who are the key players in the IT related BPO market? Analyst company Ovum takes a close look
Key players

In action
Success stories from Abbey,
Sequence and Bank of Ireland

In action
Ensuring the right resources are in the right place
issue 46