This set of publications provides
the framework for grappling with the
complex issues of delivering IT services
and is the only consistent and comprehensive
documentation of best practice for
IT service management.
ITIL has pervaded many commercial
and public organisations and is continuing
to be updated and expanded to reflect
developing philosophies and increasing
experience. The Service Support and
Service Delivery publications, in particular,
cover the key service management processes,
all of which are interrelated.
It might appear a daunting task to
examine your own business in detail
in the context of these processes,
to identify the vital connections,
and to design and implement the necessary
procedures. Fortunately it does not
all have to be done at once and most
businesses will already have elements
established and in operation. The itSMF
organisation provides access to a network
of experts, information sources and
events to provide support.
For Computacenter, the concepts and
methodologies of ITIL are integral
to all the services that the company
provides its customers.
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