Computacenter’s strengths
in this area have prompted some of
the
biggest names in BPO to select the
company as key infrastructure partner
in a number of large deals. The company
also offers its range of managed services
direct to customers. These include
the implementation, management and
support of such processes as helpdesks,
call centres, e-commerce environments,
billing systems and document management.
Outsourcing such lower-level processes
can be a good introduction to BPO as
they are relatively straightforward
for organisations to introduce.
Perhaps the most exciting development – one
that looks set to bring the benefits
of BPO to a far wider audience – is
the emergence of the web services model.
Built around stable, managed infrastructures,
web services offer the promise of standardising
even complex business processes and
allowing organisations to simply buy
them in as needed from a remote web
services provider.
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